An interesting report from McKinsey Quarterly How companies are benefiting from Web 2.0: McKinsey Global Survey Results(requires free registration). Enterprise 2.0 benefits most seen in $1Bn + companies and with companies in India and North America claiming the most benefits. Companies that are most...
Just been rereading the McKinsey Quarterley from July: Building the Web 2.0 Enterprise Global Survey. There’s quite a striking finding in the survey data that I missed first time round. McKinsey look at How Companies bring in 2.0 and then, and here’s the twist, the level of satisfaction of...
The critical mass of a social network’s success is not only the number of regular users, and this goes for inside and outside the firewall, but also the level/frequency of engagement. With more and more users with varying degrees of engagement ranging from hardly ever, casual and perpetual, there are...
For quite some time I’ve thought that having to train people to use social media inside a firewall is an admission of failure, in the sense that if training is needed, then the solution is too complicated. As I start to compile a preso on best practice enterprise social network roll-out, I’m...
2 new case studies added to the Case Study Hot List:
TransUnion – SocialText using SocialText as Wiki and IM in an environment with SharePoint. Best aspect – question asking to groups. Claimed total savings of $5-8M. Hard data on this would be v useful – savings can be slippery –...
