The fluid backdrop of Social Business engagement
One of the issues we best not to forget, is the simple fact that social business benchmarking is by necessity, always done against a fluid and changing backdrop. The benchmark applied against a mature social business community for example, will be different...
Social Business Balanced Scorecard
This post builds on my previous work on the Social Business Balanced Scorecard and benchmarking the social intranet adds extra elements.
Goal
Social Business Activities
Candidate Social Business Metrics
Employee Engagement
Increase employee engagement via...
I forgot to thank my colleagues in the Social Business Council for recent inspiration. We have a catch-phrase of ‘Working out Loud’ which Bryce Williams coined as so:
Working Out Loud = Observable Work + Narrating Your Work
When will we Work Out Loud? Soon!
I guess I’ve...
Benchmarking the Social Intranet.
Of late, I’ve been crunching some numbers. My aim is simple – how to get a better sense of what adoption figures mean and how we might begin successfully benchmarking the social intranet. The inspiration for the exercise came from a call with Gia Lyons and Claire...
New IBM report out, The Business of Social Business. Here’s the headlines on the value of social business:
Three key areas where businesses invest:
Customer experience
Employee productivity
Innovation
For value to be realised in that customer experience, the organisation needs to increasingly become...
There was a flurry of excitement a couple of weeks ago as the IT gang downloaded SharePoint 2013 (well OK I’m in IT too I grant, but I still think like the Business). There was much merriment as the IT guys exclaimed it was ‘just like Jive’…but ‘even better!’ Well the jury...
