The Promise of Folksonomy and the Intranet
The promise of folksonomy and the intranet is a user-generated and responsive taxonomy providing ease of access to content and enhanced search. This is achieved by creating an ever growing pool of collectively bookmarked and tagged content and in leveraging this semantic knowledge into existing or planned intranet deployments.
The problem is how to do this and this problem is multi-fold:
i) How to get users to tag content and secondly, how to integrate this resource into both the intranet and most importantly into work processes and practice?
ii) Furthermore, whilst many types of enterprise social software incorporate tagging and or social bookmarking, the challenge remains how to ensure that this is widespread enough to have significance and relevant enough to have purpose.
iii) Clearly, any purported benefits of social knowledge lies in the numbers of people contributing: one or two experts might well be able to provide support and maintain a traditional taxonomic intranet, the same is less easy to sustain if there are just six keen amateurs tagging content.
iv) Therefore, if the tagging is made by a sizeable number of users, but this is localised into a small and self-sustained social network, any benefits are unlikely to extend much beyond that network.
In the next post I’ll muse on ways to get this delivered.
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