Social Media Balanced Scorecard II

Just some notes:

Goal	Forrester’s IT	IT Candidate Metrics
Alignment	Ensure alignment of IT & the Business	% Projects linked to Business Objectives % IT Budget to new initiatives
Increase Revenue	Inc revenue of enterprise or BU	Revenues from new products or distribution channels
Reduce Costs	Reduce through cuts or productivity	% reduction
Improve Customer Experience	Increase revenue per customer	Customer retention, share of wallet, satisfaction
Control IT Budget	Manage IT budget	IT Budget vs actual IT Budget as % of actual IT Budget per FTE
Project ROI	All projects to have financial justification & return value	Sum of all project ROIs
Manage Risk	Reduce costs associated with risks	Number of security incidents per Q Number of systems covered by security plan



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1. Tweets that mention Social Media Balanced Scorecard II | The Parallax View -- Topsy.com says:

   2009/11/24 at 12:35 pm

   [...] This post was mentioned on Twitter by Arumugam Pitchai,
   Arumugam Pitchai. Arumugam Pitchai said: Social Media Balanced
   Scorecard II:
   http://theparallaxview.com/2009/11/social-media-balanced-scorecard-ii/
   [...]